These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the sale of products carried out on the website saze-diffusion.com (hereinafter the “Site”), operated by:
Saze Investissement, a single-member simplified joint-stock company (SASU) with a share capital of €1,000, registered with the Lille Métropole Trade and Companies Register under number 897 849 048,
SIRET: 897 849 048 00011
VAT number: FR37 897 849 048
Registered office: 229 rue solferino, 59000 Lille, France
Email: contact@saze-diffusion.com
Telephone: 07 81 08 68 75
Publication Director: Nassim Baghdad
The Site is operated under the trade name Saze Diffusion.
1. Purpose and scope
These GTC are intended to define the rights and obligations of Saze Investissement and of any customer in connection with the online sale of products offered on the Site.
The Site is intended primarily for professional customers, while remaining accessible to private individuals.
Accordingly, certain provisions of these GTC apply specifically:
- to consumer or non-professional customers;
- to professional customers.
Any order placed on the Site implies the customer’s unreserved acceptance of these GTC before the final validation of the order.
2. Product identification
The products offered for sale are those displayed on the Site, subject to availability.
The essential characteristics of each product are set out on the corresponding product page.
Photographs, visuals, texts, descriptions and technical information are provided as accurately as possible. However, slight non-substantial differences may exist, in particular due to screen settings, shooting conditions or technical constraints.
3. Availability
Product offers and prices remain valid as long as they are visible on the Site and subject to available stock.
If a product becomes unavailable after the order has been confirmed, Saze Investissement shall inform the customer as soon as possible.
The customer may then obtain reimbursement of any sums paid for the unavailable product or, if offered, accept an alternative solution.
4. Prices
The prices displayed on the Site are indicated in euros, inclusive of all taxes (VAT included), excluding delivery charges.
Delivery charges are indicated to the customer before the final confirmation of the order, depending on the total amount of the order and the delivery address provided.
Saze Investissement reserves the right to change its prices at any time. However, products are invoiced on the basis of the prices in force at the time the order is confirmed.
For certain professional customers or depending on the country of delivery, the applicable tax treatment may be adjusted in accordance with the regulations in force.
5. Order
The customer selects the products he or she wishes to purchase, adds them to the shopping cart and then confirms the order after having checked the order summary.
The customer undertakes to provide accurate, complete and up-to-date information when placing the order, in particular concerning identity, delivery address, email address, telephone number and, where applicable, professional details.
Private customers may place an order without providing an intra-Community VAT number.
The sale shall only be deemed definitively concluded after:
- the order has been confirmed by the customer;
- these GTC have been accepted;
- and, depending on the chosen payment method, the price has been effectively received.
An order confirmation email is sent to the customer.
6. Payment
The payment methods accepted on the Site are:
- bank card;
- bank transfer.
For payments by bank card, the order is confirmed after payment authorisation and validation of the payment.
For payments by bank transfer, the order is only definitively confirmed upon actual receipt of the funds in Saze Investissement’s bank account.
Saze Investissement reserves the right to suspend or cancel any order in the event of non-payment, payment incident, fraud, attempted fraud or an abnormally high risk linked to the transaction.
7. Invoicing
An invoice is issued after payment has been confirmed and is automatically sent to the customer.
For professional customers, a field is provided to enter an intra-Community VAT number where applicable.
8. Retention of title
The ordered products remain the property of Saze Investissement until full payment of the price, including any accessories and charges.
The transfer of risk takes place in accordance with the legal rules applicable to the type of customer concerned.
9. Delivery
9.1 Delivery area
Products are delivered worldwide to the address indicated by the customer when placing the order.
9.2 Processing times
Orders are processed from Monday to Friday, excluding public holidays, in accordance with the following terms:
- any order confirmed before 5:00 p.m. (Paris time) is processed the same day;
- any order confirmed after 5:00 p.m. (Paris time) is processed on the next business day.
This processing time allows for order preparation and quality control before dispatch.
9.3 Shipping methods and delivery time
Orders are shipped by UPS.
After dispatch, delivery generally takes place within 2 business days.
A tracking number is sent to the customer by email after dispatch so that the customer can track the progress of the delivery.
9.4 Delivery charges
Delivery charges are calculated according to the total amount of the order.
The applicable scale is as follows:
- Up to €30.00: €3.90
- From €30.01 to €60.00: €4.90
- From €60.01 to €100.00: €5.90
- From €100.01 to €150.00: €9.90
- From €150.01 to €250.00: €14.90
- From €250.01 to €299.99: €19.90
- From €300.00: free delivery
The applicable delivery charges are recalled before the final confirmation of the order.
9.5 Delays, exceptional circumstances and deliveries outside the European Union
Delivery times are given for information only and correspond to the delivery times normally observed.
In the event of exceptional circumstances beyond the control of Saze Investissement, in particular strikes, severe weather, logistical disruption, carrier delay, force majeure or customs difficulties, delivery may be delayed.
For deliveries outside the European Union, customs duties, import taxes or local charges may be required by the authorities of the destination country. These charges remain the sole responsibility of the customer.
10. Receipt of the order
The customer must check the apparent condition of the parcel and of the products upon delivery.
In the event of a damaged, incomplete, defective or non-compliant product, the customer must contact customer service at contact@saze-diffusion.com as soon as possible, ideally within 48 business hours of receipt, in order to facilitate the prompt handling of the request.
This step does not deprive the customer, where applicable, of the benefit of the applicable legal guarantees.
11. Right of withdrawal for private customers
In accordance with the law applicable to distance selling, the consumer or non-professional customer has a period of 14 calendar days from receipt of the goods to exercise the right of withdrawal, without having to state any reason.
To exercise this right, the customer must notify Saze Investissement of the decision before the expiry of the withdrawal period, by email to: contact@saze-diffusion.com
The customer may use the model withdrawal form appended to these GTC or any other unambiguous statement expressing the wish to withdraw.
After notification of the withdrawal, the customer has a further period of 14 calendar days to return the products.
The products must be returned:
- complete;
- unworn;
- unused beyond what is necessary to verify their nature, characteristics and proper functioning;
- in their original packaging where such packaging exists;
- together with any accessories.
Return costs in the event of withdrawal are borne by the customer.
Where the withdrawal has been validly exercised, Saze Investissement will reimburse the customer for:
- the price of the returned products;
- as well as any standard initial delivery charges charged when the order was placed.
The reimbursement is made using the same payment method as that initially used for the order, unless the customer expressly agrees to another method of reimbursement.
The reimbursement will be made no later than 14 days from the date on which Saze Investissement is informed of the decision to withdraw.
However, such reimbursement may be deferred until the goods have actually been recovered or until proof of shipment provided by the customer has been received, whichever occurs first.
12. No right of withdrawal for professional customers
Unless mandatory legal provisions provide otherwise, professional customers do not benefit from the right of withdrawal applicable to consumers in distance selling.
Accordingly, any order placed by a professional customer is firm and final once confirmed, subject to cases of non-conformity, proven defect in the product, or the express written agreement of Saze Investissement.
13. Returns, complaints and refunds outside withdrawal
13.1 Defective, damaged or non-compliant product
If the customer receives a defective, damaged, incomplete or non-compliant product, the customer must send customer service:
- the order number;
- a precise description of the problem;
- clear photographs making it possible to identify the defect, damage or non-conformity.
After examining the file, Saze Investissement will inform the customer of the procedure to follow.
Where the complaint is recognised as justified, Saze Investissement will bear the return costs in accordance with the terms communicated to the customer.
Depending on the circumstances, the proposed solution may be:
- replacement of the product;
- a credit note;
- or a full or partial refund.
13.2 Refused return
A return may in particular be refused in the following cases:
- product returned outside the applicable deadline;
- product clearly used, worn, damaged or incomplete;
- product not corresponding to the order;
- product returned without complying with the communicated return conditions;
- abnormal depreciation of the product linked to excessive handling.
If a return is refused, the product may be sent back to the customer at the customer’s expense.
13.3 Exchanges
Unless otherwise stated, automatic exchanges are not offered.
Where a customer wishes to receive another item, it is the customer’s responsibility, where possible, to return the product under the applicable conditions and then place a new order.
In the event of a defective or non-compliant product, an exchange or replacement may be offered depending on stock availability.
14. Legal guarantees
Consumer customers benefit from the applicable legal guarantees, in particular:
- the legal guarantee of conformity;
- the legal guarantee against hidden defects.
Saze Investissement is required to deliver goods that comply with the contract and is liable for defects of conformity existing at the time of delivery.
The consumer may act under the legal guarantee of conformity within the time limits provided for by the applicable regulations.
The guarantee against hidden defects allows the customer, under the conditions provided by law, to request rescission of the sale or a price reduction where a hidden defect renders the product unfit for its expected use or significantly reduces its use.
These legal guarantees apply independently of any commercial warranty that may have been granted.
15. Liability
Saze Investissement cannot be held liable for non-performance or improper performance of the contract where this is attributable:
- to the customer;
- to an unforeseeable and unavoidable act of a third party to the contract;
- or to a case of force majeure.
In particular, Saze Investissement cannot be held liable in the event of:
- improper use of the products;
- normal wear and tear;
- negligence, lack of maintenance or non-compliant use;
- delay in delivery attributable to the carrier or to the competent authorities;
- temporary technical malfunction of the Site beyond its control.
The provisions of this article apply without prejudice to the legal rights available to consumers.
16. Personal data
Personal data collected in connection with orders are processed by Saze Investissement in accordance with the applicable data protection regulations.
For more information on collection, processing, storage and the exercise of the rights of the persons concerned, the customer is invited to consult the Site’s Privacy Policy.
17. Customer service
For any question, information request, complaint or request relating to an order, a return, a refund or the exercise of the right of withdrawal, customer service can be contacted:
By email: contact@saze-diffusion.com
By telephone: 07 81 08 68 75
Opening hours: Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. (Paris time)
Postal address:
Saze Diffusion
229 rue solferino
59000 Lille
France
18. Consumer mediation
In the event of a dispute, the consumer customer must first send a written complaint to Saze Investissement’s customer service department.
Failing an amicable agreement, the consumer customer may, subject to eligibility of the request, use the following consumer mediator free of charge:
FEVAD Consumer Mediator
BP 20015
75362 PARIS CEDEX 8
Website: mediateurfevad.fr
19. Provisions applicable to professional customers
As the products offered on the Site are primarily intended for professionals, the following provisions apply to professional customers, without prejudice to the previous clauses:
- orders are firm and final once confirmed;
- unless expressly agreed in writing by Saze Investissement, no returns for personal convenience or change of mind are accepted;
- the agreed payment terms and methods are binding on the professional customer.
Unless otherwise stipulated, invoices issued to professional customers are payable immediately.
In the event of late payment, late payment penalties shall be due automatically, without prior reminder, at a rate at least equal to three times the legal interest rate.
A fixed compensation of €40 for collection costs shall also be due automatically by the professional customer in the event of late payment.
If the collection costs actually incurred exceed the amount of this fixed compensation, additional compensation may be claimed upon presentation of supporting documents.
20. Applicable law and disputes
These GTC are governed by French law.
In the event of a dispute, the parties shall endeavour to seek an amicable solution as a matter of priority.
For consumer customers, the statutory rules on territorial jurisdiction shall apply.
For professional customers, failing an amicable agreement, any dispute relating to the interpretation, validity, performance or termination of these GTC shall fall within the exclusive jurisdiction of the courts within the jurisdiction of Lille, unless mandatory provisions provide otherwise.
21. Updating of the GTC
Saze Investissement reserves the right to modify these GTC at any time.
The applicable version is the one in force and published on the Site on the date the order is confirmed.
Appendix – Model withdrawal form
For the attention of:
Saze Investissement / Saze Diffusion
229 rue solferino
59000 Lille
France
Email: contact@saze-diffusion.com
I hereby notify you of my withdrawal from the contract relating to the sale of the goods below:
Order number:
Product(s) concerned:
Ordered on:
Received on:
Customer name:
Customer address:
Email used when placing the order:
Date:
Customer signature (only in the case of notification on paper):